Stock Availability

 

At all times, we strive to ensure that the indicated stock availability is accurate.   Although uncommon, there can be discrepancies between actual and indicated stock levels.   In the event that this should occur, it is our policy to inform customers of the expected delay and when the goods are likely to be delivered and we will strive to minimise any delay wherever possible.

 

Please feel free to contact us if you have any queries regarding stock levels.

 

 

Delivery

 

Our aim is to deliver items within 7 working days (excluding weekends and Bank Holidays).   Whilst we strive to adhere to this timescale, there will be items that we need to source from the Jack Wolfskin warehouse and delivery can take up to 10 working days to you.

If for any reason you require your goods urgently, please contact the store and we will try to get the order completed as quickly as possible.

 

Our parcels are sent by a signed for service and are usually delivered between the hours of 9:00am and 5:30pm, so please provide us with the most convenient delivery address for you.

If you are out when our couriers call they will leave a card and you can phone to arrange a convenient time for redelivery.

 

Delivery charges

 

For orders sent to a UK delivery address, the standard postal charge is £4.50.   This is per order.

For any orders sent outside the UK, the postal charge is calculated on the weight of the item(s) ordered.   The postage cost will be clearly displayed in your shopping cart before you confirm the order.

 

 

Payment

 

We accept the following cards:

Visa (including Electron), Amex, Mastercard, Maestro, Solo and Delta cards.

Paypal - A 5% Service Charge Will Be Added

 

 

Returns Policy

 

If you find your purchase is unsuitable for any reason you can return the item(s) for an exchange or refund up to 28 days from receipt of the order.

Before returning any items to us, please contact the store by email or phone to request a return. Please have your order ID and product information ready

We recommend that all items be returned either by SPECIAL or RECORDED delivery.

 

Climbing Equipment Returns Policy

 

Please note that for your safety we are unable to exchange or issue a refund for any new and unused climbing equipment once it has left our premises. Please bear this in mind before you make your purchase. (This does not affect your statutory rights)

 

 

Order Status definitions

 

Not Finished:

Your order has just been placed and we have not begun to deal with it yet.   We aim to deal with your order within 24 hours of it being placed.

 

Processed:

Your items have been requested from the warehouse.

 

Complete:

Your order has been dispatched from our store.

 

Queued:

There is a problem with the order.   You will have been contacted by us to explain the problem.   If for any reason you have not been contacted, please email or call the store.

 

Backordered:

Some items are temporarily sold out or will be available from a certain date.   These items will be backordered and you will receive them within 7 working days after the restock date.

 

Failed:

The order has been canceled.

 

Declined:

Your card has been declined, please contact us or place a new order using another card.

 

 

How do I see the other colour options of a product?

 

Other Brands, Who do you stock?
We have a range of other brands on our Sister site Adventure Outdoor - http://www.adventureoutdoor.co.uk